Freesat box resetting dish at start

U

UltimateTopTrumps

New Member
My Satellite Setup
Dish is an old Sky dish (5 years old) and box is used with Samsung TV
My Location
Dumfries
Hi,
I have had my Freesat box for 2 years and recently noticed that every time I turn it on, the dish is having to reset itself. The dish itself is 5 years old SKY dish.
Can anyone shed any light onto why this is happening?
Thanks in advance!
 
It's more likely to be a software bug rather than a problem with the dish. A factory reset may help but you will probably lose all recordings.
 
What is the box actually saying? Some will check at initial startup what it is connected to and can detect whether it's a wideband , universal or even SCR (Single cable/channel router) feed and will normally only do this if it's forgotten what was setup on last start.
 
Last edited:
ozumo said:
It's more likely to be a software bug rather than a problem with the dish. A factory reset may help but you will probably lose all recordings.
Click to expand...
From what I seen over the web this may be the answer.
 
rolfw said:
What is the box actually saying? Some will check at initial startup what it is connected to and can detect whether it's a wideband , universal or even SCR (Single cable/channel router) feed and will normally only do this if it's forgotten what was setup on last start.
Click to expand...
The message on the screen says that it is resetting the dish and an image of the dish with moving arcs. The box is connected to the TV via an HDMI which has not been removed or changed.
 
Can you clarify if this is a dedicated UK Freesat box or a set top box branded 'Freesat'? By the description of the problem it sounds like the box thinks it's connected to a motorised system...
 
sonnetpete said:
By the description of the problem it sounds like the box thinks it's connected to a motorised system...
Click to expand...

I was thinking alike. Though it is strange that it mentions resetting "the dish", as the dish itself cannot be reset.

I wonder if the box settings menu have motorized commands set?

Greetz,
A33
 
sonnetpete said:
Can you clarify if this is a dedicated UK Freesat box or a set top box branded 'Freesat'? By the description of the problem it sounds like the box thinks it's connected to a motorised system...
Click to expand...
The box is a set top box, branded Freesat.
 
The real question is why has this suddenly happened? Settings do not normally change their status spontaneously!
 
PaulR said:
The real question is why has this suddenly happened? Settings do not normally change their status spontaneously!
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Yes, the is the question. Don't want to buy a new box as they are pricey.
 
There is a good choice of Free To Air receivers to purchase online for less than £100. However, I doubt there is a problem with your existing box which would produce a fault as you've described. If anything, it sounds like some random button pressing (or sticky buttons) on your remote control...
 
I had the same problem on my Arris Freesat box this morning. Checked the software version and it was the latest.
Did a reboot and will check again tomorrow morning.
 
Fine today Hmmmn..
 
Mine is the same. It started after a broken LNB was replaced with a wide band version.
 
wards287 said:
I had the same problem on my Arris Freesat box this morning. Checked the software version and it was the latest.
Did a reboot and will check again tomorrow morning.
Click to expand...
Common problem with the Arris
 
UltimateTopTrumps said:
Hi,
I have had my Freesat box for 2 years and recently noticed that every time I turn it on, the dish is having to reset itself. The dish itself is 5 years old SKY dish.
Can anyone shed any light onto why this is happening?
Thanks in advance!
Click to expand...
Discussion on another forum suggests it is a 2024 software update which no longer allows you to set the box top warm standby as you could before. The menu option remains but has no effect and the box completely powers down.
It's a software bug in other words.
Very poor!
 
Teedoubleudee said:
Mine is the same. It started after a broken LNB was replaced with a wide band version.
Click to expand...
That's exactly what happened with me. New LNB was replaced just over 12 months ago so not a recent problem but nonetheless irritating. I posted a similar question myself but got no answers!
 
For the Freesat box the helpline have confirmed there is no longer an option to stop the box powering down:

4:51:42) XXXX: Hello. Every day that I turn on my Freesat+ box I get the message, 'We are setting up your dish. This may take a short while.'

I think this started happening after a software update and I used to be able to turn it off in a power setting. Is there a way to just turn it on and start watching TV right away, like with other boxes?
(14:51:42) Ben: Hi XXXX, Thank you for contacting viewer support. You're speaking to Ben.
(14:51:50) XXXX: Hello!
(14:53:10) Ben: I know the message your referring to. This has actually been present on the box and appears when the software has finished loading but the dish hasn't finished being powered up and sends back a signal.

I think the reason you've started seeing this more since the update is that the software loads a little faster than before, where as the dish is still taking roughly the same time.
(14:54:32) Ben: So the situation where the message would be displayed occurs more often.
(14:54:40) Ben: Rather than it's necessarily taking longer to start up overall.
(14:54:44) XXXX: Why is it taking so long to power-up and provide a TV signal? Other sat boxes just go straight to TV
(14:55:16) XXXX: For example, my old Sky+ box would go straight from standby to showing a tv picture
(14:55:29) XXXX: Is that something a freesat box can do?
(14:56:11) Ben: Did it go actually straight on though? Or did it show a Sky Logo for however long until it was ready?
(14:56:21) Ben: I ask because that may be the only difference.
(14:56:34) Ben: Rather than seeing a logo being shown for a longer time you're seeing this "please wait" message instead.
(14:57:32) XXXX: Would see a Sky logo when turning the box on for the first time. But not just coming off standby. Would go straight to TV.
(14:58:16) XXXX: It's a power-saving thing, is it?
(14:58:25) Ben: The Sky box likely kept itself powered up in the background in that case.
(14:58:28) Ben: So yes exactly.
(14:58:47) Ben: It would only power up your dish in standby if you had a recording coming up.
(14:58:54) XXXX: Any option to keep it powered up?
(14:59:00) Ben: No there isn't.
(15:00:32) Ben: Was there anything else I can help with?
 
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